Frequently asked questions

What materials are Lovey by Lovey earrings and charms made of?

Lovey by Lovey jewellery is crafted using high-quality materials, including sterling silver, gold vermeil, and semi-precious gemstones. Each piece is designed and crafted to ensure durability and elegance.

How should I care for my Lovey by Lovey jewellery?

To maintain the beauty of your Lovey by Lovey jewellery, we recommend avoiding exposure to harsh chemicals, perfumes, and lotions. When not wearing your jewellery, store it in a cool, dry place, preferably in the soft pouch provided with purchase or in a jewellery box. Regularly clean your jewellery with a soft cloth to remove any dirt or residue.

Can I shower or swim with my Lovey by Lovey Jewellery on?

Our jewellery is designed for everyday wear but like most jewellery, taking proper care by drying it and storing it properly will minimise jewellery losing its luster over time.

What payment methods do you accept?

We accept various payment methods, including AfterPay, credit/debit cards (Visa, Mastercard), and Shop. All transactions on our website, supported by Shopify, are secure and encrypted to protect your personal information.

How long will it take to receive my order?

The delivery time for your order depends on your location and the shipping method selected at checkout. We strive to process and ship orders promptly, with estimated delivery times ranging from 2 to 7 business days within Australia.

What is your return and exchange policy?

We want you to be completely satisfied with your Lovey by Lovey purchase. If for any reason you are not happy with your order, you may return or exchange it within 30 days of receipt, provided that the item is unused and in its original condition. Please email us at loveybylovey@gmail if you need help. 

Do you offer gift wrapping services?

Yes, we offer complimentary gift-wrapping for all Lovey by Lovey purchases. Your order will be beautifully packaged in our signature gift box, with a soft pouch and complimentary cleaning cloth, ready to be presented to your loved one.

How can I contact Lovey by Lovey customer service?

We are here to assist you with any questions or concerns you may have. You can reach us via email at hello@loveybylovey.com.au or by filling out the contact form on our website. We strive to respond to all inquiries promptly within 24 hours.